Parent App

You can use the app to receive photos and messages about your child’s experience, newsletters and practical information about the location and KinderRijk in general. You can also report your child’s absence, request extra care days or send a message to the group staff. Is your child in after-school care? If so, you can easily use the app to view the (holiday) activity programme.

In this case, we advise you to uninstall and reinstall the app. You may still be working with an older version of the app. It may also help to update the operating system of the device the app is running on. If this doesn’t help, you can always contact the developer of the parent app.

Throughout the day, you will automatically receive a notification when new events of your child at the nursery occur. Which notifications you receive can be adjusted per section. To change the notifications, go to ‘Account’ in the app and choose ‘Notifications’. Here, you can indicate whether you want to receive a push notification and/or an email notification or no notification at all.

Six weeks before your child’s placement, you will automatically receive an e-mail (sender is noreply@ouderportaal.nl) containing your username (e-mail address) and an activation link for setting your password. The activation link is valid for seven days, so please do not activate your account too late. If the link is no longer valid, you can click on ‘Forgot password’ and you will receive a new link which you can use to activate your account.

If you have not received an email with login details, please check your spam box first. If you find the email there, add the sender to ‘safe senders’. That way you won’t miss out on important information in the future. If the e-mail is not in your spam-box either, then your e-mail address is probably not properly registered in our customer system. In that case please contact the Child Planning department at kindplanning@kinderrijk.nl or 020 4260866.

Have you forgotten your password? Use the button ‘forgot password’ on the app or in the parent portal to request a new one.

Go through the following steps:

1. Have you forgotten your password? Go to kinderrijk.ouderportaal.nl. Click on ‘forgot your password’ and enter the requested information. The system will automatically send an e-mail with instructions to the e-mail address that is linked to the user name known in our system.

2. Are you using an old browser? The portal works best with Chrome or Firefox.

3. There should be no spaces in the username or password.

Still unable to log in after going through the above steps? Please contact the Child Planning department at kindplanning@kinderrijk.nl or 020 4260866.

Yes it is, provided you have a different email address. You can then log in under your own account. You will then receive the emails on your own email address. Please note that each account must have a unique email address.

Under ‘Account’ in the app, you will find personal information about you and your child(ren) and account-management functions. Would you like to see how many points you have received for absence, view invoices or annual statements, or change notifications? These aspects can be found here too.

Yes, you can. You can download the diary through the parent portal: https://kinderrijk.ouderportaal.nl

When your child leaves our care, you have eight weeks to download photos and the diary.

Photos of your child are shared through the parent app with the parents of children whom your child is on the photo with, and where you primarily see the photos of your own child. A conscious decision was made not to make any links to social media. It is therefore not possible to post photos directly on Facebook for example. At the initial conversation, we ask your permission for the use of images in the parenting app.

Changing permissions and/or statements is an important aspect that must be handled with care, and therefore you can pass this on through a message in the parent app or verbally to a staff member in the group. You cannot create or change permissions and/or statements in the app, but you can read which permissions and/or statements are set down.

The care for the children always takes priority over answering messages received on the parent app. Of course, we always do our best to respond in a timely manner when the situation calls for it. If you have an urgent message or there is an emergency, it is best to call us.

The educational staff members of the group receive the notice immediately and are therefore aware of the absence of your child.

Your child’s privacy of your child is essential to us. Privacy is guaranteed in the parent app and the parent portal. You will only see the data of your own child. The security of all data and internet traffic is organised in the same way as, for example, internet banking. Read more about privacy at KinderRijk in our privacy policy.

The provider of the parent app provides a secure and protected environment to share information with parents. During the development of the parent app, they have set high standards for security. This allows us to determine which parents and staff members have access and to what information. In addition, all data is securely stored.

In case of co-parenting, it is possible to block viewing invoices and the annual statement for the non-contract parent. For all other parts of the parent app, it is not possible to make a distinction in rights between parents within the account. Both parents always have equal rights in the system.