Frequently asked questions

Update 2 September 2020

The coronavirus creates an exceptional situation in the Netherlands and throughout the world. We understand that this situation raises many questions. Below you will find a list of frequently asked questions and the corresponding answers.

List of Frequently Asked Questions

GENERAL

When should my child stay at home?
The child is not allowed to go to childcare (daycare, out-of-school care and childminder care) if:

  • the child has 1 of the following complaints: cold, runny nose, sneezing, sore throat, cough, increase to 38 degrees Celsius or fever (above 38 degrees Celsius), sudden loss of smell or taste, or a combination of these complaints;
  • if a housemate of the child has a fever (above 38 degrees Celsius) and / or shortness of breath. And there is no negative test result yet.

There is an exception for children from 0 to 4 years old and children in group 1 or 2 of primary school with a cold. For these children, they are allowed to go to childcare (daycare, BSO and childminder care) if they have a nose cold, except:

  • if the child also has a fever or other COVID-19 complaints;
  • if the child is a housemate of a patient with a confirmed COVID-19;
  • if a housemate of the child has a fever (above 38 degrees Celsius) and / or shortness of breath. And there is no negative test result yet.

My child belongs to a risk group / someone from our family belongs to the risk group. Can my child go to school, childcare and after school care?

  • Children with underlying medical problems do not appear to be at greater risk of a serious course of COVID-19 than healthy children.
  • When in doubt whether your child can go to school, childcare or after-school care, it is wise to consult the attending (pediatric) doctor and the school management.
  • If a family member is in the risk group and is under specialist treatment, discuss with the doctor and school management whether the child can attend school.

What are the rules for children who have been on vacation?
It is not recommended to go on holiday to “orange countries”, for “red countries” negative travel advice applies. Parents should be aware of the responsibility they have for traveling to areas where an orange or red travel advice is in place or may be applicable.
They can check the travel advice on Nederlandwereldwereld.nl.
Anyone who returns from a country with an orange or red travel advice due to the corona virus will be quarantined for 10 days. Children up to the age of 12 are allowed to go to school, childcare (including out-of-school care and childminder care) and participate in sports activities. That is not possible if:

  • the child has 1 of the following complaints: cold, runny nose, sneezing, sore throat, cough, increase to 38 degrees, fever and / or sudden loss of smell or taste;
  • a housemate of the child has a fever (above 38 degrees Celsius) and / or suffers from shortness of breath. And there is no negative test result yet.

Parents are not allowed to bring or collect their children during their own home quarantine. For example to school, daycare or sports activities. For this they will have to ask others.

What are the rules for parents who have been on holiday in countries with an orange travel advice (due to a corona outbreak)?
It is not recommended to go on vacation to “orange countries”. Negative travel advice applies to “red countries”. Parents who return from a country with an orange or red travel advice due to corona are quarantined for 10 days.
They must therefore stay at home and are not allowed to come to childcare. They will have to ask others for possible collection and delivery of children.

Who can I contact if I have complaints about the implementation of the Childcare Protocol at my childcare center?
If you have complaints about the implementation of the protocol by your childcare organization, you can contact the childcare location or the parents’ committee. Every childcare organization has a complaints protocol in which they describe how complaints are handled. You can also submit (serious) signals where there is imminent danger to your local GGD, they supervise the childcare.

What should the childcare or childminder do to prevent the spread of corona?
There is a protocol for childcare and childminders that states which measures they must take. This protocol discusses a number of practical aspects related to safety and hygiene.
The childcare protocol is regularly adapted to new developments or insights. The current version of the childcare protocol can be found via Veranderingenkinderopvang.nl.

CHILDCARE IN CASE OF COMPLAINT THAT MATCH COVID-19

Can my child go to daycare with a cold?
For children aged 0 to 4 and children in group 1 or 2 of primary school, they can go to childcare (daycare, BSO and childminder care) if they have a cold, except:

  • if the child also has a fever or other COVID-19 complaints;
  • if the child is a housemate of a patient with a confirmed COVID-19;
  • if a housemate of the child has a fever (above 38 degrees Celsius) and / or chest tightness. And if there is no negative test result yet.

For children in group 3 and higher, the normal rules for staying at home apply:

  • with a cold or other complaints that match COVID-19. These are: cold complaints, cough, fever (above 38 degrees Celsius), shortness of breath, and / or loss of smell or taste.
  • if a housemate of the child has a fever (above 38 degrees Celsius) and / or chest tightness. And if there is no negative test result yet.

The RIVM has drawn up a guide for children with a nose cold. The guide is regularly adapted to new developments and insights.

Why are young children allowed to go to daycare with a cold?
Young children often have a cold and are therefore now often refused by daycare because nasal cold can be a complaint of COVID-19.
For children, however, COVID-19 is not serious and their role in the spread of COVID-19 appears to be limited. That is why children from 0 to 4 years old and children in group 1 or 2 of primary school are also allowed to go to daycare with a cold.

If a child has a long-term cold or hay fever, can he or she go to daycare?
If the child has hay fever or a chronic cold every year, the parent recognizes these complaints. The child may then simply go to school or daycare. When in doubt, or if the complaints are different than usual, the child will stay at home until the (new) complaints have passed or have your child tested.
For children aged 0 to 4 and children in group 1 or 2 of primary school, they can simply go to childcare (daycare, BSO and childminders) if they have a cold. See the above questions for this.

TESTING FOR COVID-19

Can I get my child tested?
As of 1 June, anyone (including children) with the following complaints can have themselves tested:

  • nasal cold;
  • running nose;
  • to sneeze;
  • cough;
  • elevation (up to 38 degrees) or fever (from 38 degrees) and / or;
  • sudden loss of smell or taste.

Children can be tested at the request of the parents. However, parents are not required to have their child tested.
Schools and childcare centers should not require a child to be tested. In case of a positive result, source and contact investigation will be initiated. In the event of a negative test result, the child may go to daycare if it only has a nose cold and is not otherwise ill.
If at the daycare center in a group 3 or more children have complaints that match COVID-19, it is recommended to test these children. The childcare organization will then contact the GGD. See also the Guide to COVID-19 outbreak investigation at childcare centers and primary schools.

Is it possible for pedagogical employees to have themselves tested for the corona virus?
A childcare worker with at least 24 hours symptoms of coughing and / or a nose cold and / or fever can be tested. Employees can contact the company doctor and childminders directly for a test by the regional GGD.

When should an employee come to work?
The childcare protocol indicates that staff / childminders with symptoms of a cough and / or nasal cold and / or fever above 38 degrees Celsius should stay at home and be tested for COVID-19. Until the result is known, the employee stays at home. If the employee has been tested negative or has been free of complaints for 24 hours, the employee can return to work.
See the childcare protocol.

How should the 1.5 meter rule be observed in childcare?
See protocol:

  • distance between adults: 1.5 meters
  • no distance between children 0-12 years
  • no distance between child 0-4 years and childminder or childcare worker
  • distance between adults and children from 4 years: 1.5 meters as far as possible

What are the guidelines for transport by out-of-school care to and from the schools?
From 11 May, the general principles as stated in the childcare protocol will apply to transport to and from out-of-school care. The following guidelines therefore also apply in transport:

  • It is not necessary to keep a distance of 1.5 meters between children;
  • As much as possible, a distance of 1.5 meters must be maintained between staff members and children older than 4 years;
  • 1.5 meters must be kept between employees.

Just like before the corona crisis, children may be transported in a car or van. However, the driver must try to keep as much distance as possible from the children and keep 1.5 meters away from other adults.

COMPENSATION

Over what period of time did parents receive reimbursement of the personal contribution?
Due to the (partial) closure of the childcare from March 16 to June 7, parents have received a reimbursement for the personal contribution. Most parents received this compensation from the SVB on 8 July.
For the calculation of the compensation, the SVB used the data that had been processed by the Tax Authorities / Benefits on 6 April. For more information, see also www.svb.nl/opvang.
If you had not yet applied for a childcare allowance for 1 or more children as of 6 April – and are eligible for a childcare allowance – you should apply for childcare allowance as soon as possible. Then you will probably receive (a supplement to) your reimbursement around October.
Parents who pay for childcare and are subsidized through a municipal scheme, in the context of pre-school education, toddler provision or because of a socio-medical indication, receive a reimbursement for the same period via the municipality. The municipalities receive extra funds for this from the national government.

How much compensation can I expect?
The reimbursement relates to your personal contribution for childcare. The total amount you pay for childcare consists of the childcare allowance that you have continued to receive through the Tax Authorities and the personal contribution that you pay.
This personal contribution depends, among other things, on your income. A higher income leads to a lower childcare allowance and a higher personal contribution. Your personal contribution also usually differs per child, because you will receive a different allowance percentage for the first child than for the second and further children.
The amount of the reimbursement approximates the personal contribution. The reimbursement is based on the statutory maximum hourly rate (€ 8.17 for daycare, € 7.02 for out-of-school care and € 6.27 for childminder care). Many organizations reimburse the part above the maximum hourly rate. Ask your childcare provider about this.
The reimbursement also depends on a number of information that is known to the Tax and Customs Administration / Benefits on the reference date 6 April: the number of children using childcare, the number of hours of childcare and the amount of the aggregate income. As a result, the reimbursement may deviate slightly from the actually paid personal contribution.
If you had not yet applied for a childcare allowance for one or more children as of 6 April – and are eligible for a childcare allowance – you should still apply for childcare allowance as soon as possible. Then you will probably receive (an addition to) your reimbursement around October.
Visit the SVB website for more information about the reimbursement of the personal contribution.
Or watch the animation about determining the amount of the one-off fee.

COSTS AND CONTRACT CHILDCARE

What should parents do if their income falls sharply due to the corona crisis or if, for example, they are self-employed and currently have no income?
When the income changes, it is important to report this to the tax authorities, as they normally would. The childcare allowance is higher with a lower income. Parents will then receive the childcare allowance that matches their current income. Your change will take effect on the first day of the following month. You can adjust via the portal of the tax authorities.
In the case of unemployment, the right to childcare allowance continues to exist for up to 3 months after losing work. Parents who lose their job do not have to immediately remove their child(ren) from the daycare and give up the place in the daycare.
For more information about childcare allowance when you stop working or become unemployed, visit the website of the Tax Authorities.

I do not want to (temporarily) make use of the childcare, for example because my child or family members belong to a risk group. Do I have to pay?
Childcare has been fully open since 8 June and the reimbursement for the personal contribution has expired.
If you (temporarily) no longer wish to use childcare, we advise you to contact us about this.

CHILDCARE ALLOWANCE

Due to the corona virus, I am at home and work fewer hours. Does this affect the amount of my childcare allowance? After all, this depends on my hours worked.
No. For the coming period, your hours worked will remain unchanged and the number of hours for which you are entitled to childcare allowance will remain unchanged.
If you lose your job, the right to childcare allowance will continue to exist for up to three months after losing your job. This so that the use of childcare does not have to be stopped immediately and the place at the childcare does not have to be immediately lost.

Are parents who make use of the new Temporary emergency bridging measure for employment (NOW) still entitled to childcare allowance?
Parents who use the NOW retain the right to childcare allowance. They continue to be paid 100% of their wages. In that sense, nothing will change for these parents.

I lost my job, what should I do?
After you lose your job, your entitlement to childcare allowance will continue for another three months. Depending on the number of hours you have accrued, you may be entitled to a childcare allowance for even longer. For more information about childcare allowance when you stop working or become unemployed, visit the website of the Tax Authorities.

QUESTIONS

Who can I contact for any questions?
Please contact our Customer Relations Department: klantrelaties@kinderrijk.nl or 020-4260866.

You can visit Rijksoverheid.nl/coronavirus. On this website you will find the most up to date information.
You can also contact the BelastingTelefoon (Tax Line, 0800-0543) for any questions. Please bear in mind that the waiting time will be longer than usual.