Frequently asked questions

Update 15 December 2020

The coronavirus creates an exceptional situation in the Netherlands and throughout the world. We understand that this situation raises many questions. Below you will find a list of frequently asked questions and the corresponding answers.

 

Emergency care

Childcare (daycare and after-school care) and primary education will be closed until at least January 17, 2021. There is emergency care for children of parents in crucial professions and children in a vulnerable position.

For whom is emergency care available?
Emergency shelter is available for:

  • children of whom one or both parents work in a crucial profession;
  • children for whom special problems or a difficult home situation require customization.

Emergency care provided by a childcare organization is only available to children of parents who have a contract with the childcare and for the number of hours agreed in the contract. Note: this is different from the situation in the spring. Do you work in a crucial profession and do you want to make use of extra childcare during regular opening hours? In this case, contact your childcare organization to see if additional billing is required.

Who provides emergency care?
Emergency care is provided by schools and childcare organizations (day care and after-school care). Schools provide emergency care during school hours and childcare during the regular opening hours of the childcare. In addition, children of parents in crucial professions can go to their childminder for the necessary care in the evening, night and weekend.

What about emergency care during the Christmas holidays?
During the holiday period (December 21 to January 3), the primary schools are closed and the after-school care offers emergency care for their regular customers and during the usual opening hours that they use during this holiday period.

What if my childcare location is closed during the Christmas holidays? Is there emergency care?
If a childcare location is closed during the Christmas holidays, no additional emergency care will be provided. For these parents, they must, just as in a situation without government measures, find another solution for the care of their children.

Is 24-hour emergency care available in the evening, night and weekend?
Only if your day nursery, after-school care or childminder offers 24-hour care according to the regular opening hours, 24-hour emergency care is available for your child(ren).

 

Crucial professions

Parents with crucial professions can make use of the emergency care. This emergency care allows them to go to work and contribute to keeping society going. These are professional groups that in the current circumstances demand continuous staffing. Check out the list of crucial professions.

What if I work in a crucial profession, but my partner doesn’t?
The starting point for one parent who performs a crucial profession is that parents arrange childcare at home as much as possible. But that is not a hard requirement. If it is not possible to take care of the children themselves, these parents can still take the children to the emergency care.

My position is not included in the list of crucial professional groups, but I do contribute to the fight against the corona virus. What’s up with that?
The basic principle is that your children will not go to school or day care. A deliberate choice has been made for a limited list of professional groups. Only then will there be sufficient capacity in the emergency care for the parents who keep society going.

There may be other solutions that fit within the measures decided by the government. Care by vulnerable elderly people (for example, with grandparents) is not sensible.

How should I make it clear at school or day care that I or my partner belong to the crucial professional groups?
You can indicate this at your school or childcare location. You do not need to demonstrate this by means of a statement from your employer. We trust that in this exceptional time only parents who work in a crucial profession will make use of the emergency care, also in order not to burden the system too much.

 

Childcare costs and allowance personal contribution

Who receives an allowance for the personal contribution?
All parents who usually use childcare and who continue to pay their bill in full, will receive an allowance of the personal contribution. The allowance applies to all types of formal care (daycare, after-school care and childminder care) up to the maximum hourly rate. This also applies to parents in crucial professions. They can make use of childcare and are requested to continue paying their bill.

As with the closure in the spring, a distinction will be made between 3 groups in the allowance. All these groups will receive an allowance.

  1. Parents who make use of the childcare allowance.
  2. Parents who make use of a scheme subsidized by the municipalities, such as pre-school education, toddler provision or social medical indication.
  3. Parents who use childcare without government compensation.

The allowance approximates the personal contribution for the costs of childcare up to the maximum hourly rate, but may deviate from the exact personal contribution. The allowance can be more or less than the personal contribution paid. The allowances are currently being worked out in more detail. Below you will find the main points of the allowances.

1. Parents who make use of the childcare allowance.

These parents receive a childcare allowance for the costs of childcare up to the maximum hourly rate. There is always a personal contribution that parents pay themselves. For this personal contribution, parents will receive an allowance.

The SVB (Sociale Verzekeringsbank) will – just as with the closure last spring – pay the allowance to parents. The amount is calculated on the basis of the information used by the Tax Authorities for the childcare allowance. Parents automatically receive this allowance in their account and do not have to apply for it themselves. The date for this is not yet known.

It is important that the invoice is paid for the childcare allowance. If parents do not continue to pay the invoice, the right to childcare allowance will lapse for the period to which the invoice relates. The supplement will then be adjusted downwards.

2. Parents who use a scheme subsidized by the municipalities.

These parents receive an allowance through the municipalities (possibly through the childcare provider).

3. Parents who use childcare without government compensation.

These parents also receive an allowance for the costs of childcare up to the maximum hourly rate. New information about this scheme will follow as soon as possible and will be published here.

I pay for the childcare entirely myself, without any government compensation and I have not yet received any compensation for the closure in the spring. Do I now have to continue to pay?
Parents who entirely bear the costs for childcare themselves and who have continued to pay the costs of childcare last spring will receive an additional allowance for this.

Due to the closure of childcare from 16 December, it is important to continue paying the childcare invoices for the stability of the childcare system and to maintain your childcare place. The reason for the allowance is that parents cannot make use of childcare during the closure, but do incur costs. They also receive an allowance for this period.

My child is obliged to stay at home from December 16, do I have to keep paying for childcare?
Yes:

  • Pay the entire bill for childcare as you always do. Most childcare organizations invoice in advance. That means that you have probably already paid your bill for the month of December. We also ask you to continue to pay the invoice for the period in January.
  • Part of the costs for childcare consists of a personal contribution. You will receive an allowance for the personal contribution up to the maximum hourly rate.
  • As always, it is important to keep the data up to date. You do not need to report changes that specifically relate to this closure of the childcare.

Why do I have to continue to pay for childcare?

  • If you continue to pay for childcare or childminder care, you will keep your place at the childcare when it reopens to everyone.
  • If you continue to pay the invoice, you do not have to adjust anything to the Tax Authorities for your childcare allowance. For example, you are entitled to childcare allowance and this will be paid by the tax authorities.
  • You will receive an allowance for the personal contribution up to the maximum hourly rate. The reason for the allowance is that parents cannot make use of childcare during the closure, but do incur costs.

What should you do if your income drops sharply due to the corona crisis or if, for example, you are self-employed and currently have no income?
When the income changes, we ask parents to report this to the Tax Authorities, as they normally would. The childcare allowance is higher with a lower income. Parents will then receive the childcare allowance that matches their current income. Your change will take effect on the first day of the following month. You can adjust this via the portal of the Tax Authorities.

In the case of unemployment, the right to childcare allowance continues to exist for up to three months after losing work. Parents who lose their job do not have to immediately remove their child(ren) from the daycare and give up the place in the daycare. Please report this change via the portal of the Tax Authorities.

Can I cancel the contract with my daycare center?
Yes, that’s possible. But the government is calling on parents to continue paying their bills. If you pay the invoice, you retain the right to childcare allowance. The government will then simply continue to pay it and you will receive an allowance for your own contribution. You also keep your place in the daycare. If you stop paying or cancel your contract, you will lose your place at the childcare and childcare allowance, which you will probably need again after the closing period. If parents continue to pay and the government continues to pay childcare allowance, childcare organizations can continue to provide sufficient supply and parents continue to work in crucial professions.

Should you nevertheless decide to terminate your contract:

  • Your contract with the childcare organization states how and within what period you can terminate your agreement.
  • If you cancel your contract, your right to childcare allowance will lapse.
  • Report this change via the portal of the Tax Authorities.

 

QUESTIONS

  • Who can I contact for any questions?
    Please contact our Child Planning department: kindplanning@kinderrijk.nl or 020-4260866.
  • You can visit Rijksoverheid.nl/coronavirus. On this website you will find the most up to date information.
  • You can also contact the BelastingTelefoon (Tax Line, 0800-0543) for any questions. Please bear in mind that the waiting time will be longer than usual.

For information that cannot be found on this website, we would like to refer you:

  • Information on the coronavirus, its spread and prevention measures: RIVM website or by phone on 0800 – 1351.
  • Questions about the coronavirus in relation to your personal health situation or that of your child: your own family doctor.
  • For other questions regarding childcare, please contact your location manager.