Frequently asked questions

Update 26 May 2020

The coronavirus creates an exceptional situation in the Netherlands and throughout the world. We understand that this situation raises many questions. Below you will find a list of frequently asked questions and the corresponding answers. This information is evaluated regularly and adjusted where necessary.

List of Frequently Asked Questions

CHILDCARE (SITUATION FROM 8 JUNE)

When will the BSO fully open again?
After-school care will open again from 8 June. Since May 11, the schools are already partly open, with the BSO following the rhythm of the schools. The normal situation with the fixed BSO days will apply from 8 June. From then on, the children can go to the BSO on their normal familiar days. This also ends the scheme by which the government reimburses the personal contribution for childcare for parents.

After 8 June, when the schools and BSOs are fully open again, will there still be emergency shelter for parents in a crucial profession?
In principle, emergency day care stops on 8 June. This also applies to the emergency care of vulnerable children. Emergency care in the evenings, nights and weekends is only available from 8 June for parents who work in care. If parents still need extra childcare, they can request it from childcare organizations and childminders in the usual way.

My BSO cannot pick up my child from school earlier, what happens then?
If schools adjust their opening hours and the BSO cannot pick up the children earlier, the school can bridge the time for the care of the children until the regular BSO time.

School adjusts school times, what does that mean for me? Who will pay the extra costs?
The BSO is open at regular times, as stated in your contract. If a school wants to adjust school times, it is important (also in the situation after June 8) that schools and BSOs make agreements about the connection between school and BSO.
If a school opts for adjusted school times, that school can bridge the time for the care of the children until the regular BSO time. If the BSO can pick up children earlier, the BSO can charge the extra childcare hours to the parents. This means that the contract that the parent has with the BSO has to be adjusted. Parents must agree to an extension of the contract and notify the Child Care Allowance of an amendment.

Where can I go if I have complaints about the implementation of the Childcare protocol at my childcare?
In case of complaints about the implementation of the protocol by your childcare organization, you can contact the childcare location or the parent committee. Every childcare organization has a complaints protocol in which they describe how complaints are handled. You can also submit (serious) signals, where there is an imminent danger, to your local GGD, which supervise the childcare.

My child belongs to a risk group / Someone from our family belongs to the risk group. Can my child go to school, childcare and BSO?
Children with underlying medical problems do not appear to be at greater risk of a serious course of COVID-19 than healthy children. When in doubt whether your child can go to school, childcare or BSO, it is wise to consult with the treating (pediatrician) doctor and the school management. If a family member is in the risk group and is under specialist treatment, consult with the doctor and the school management whether the child can go to school.

Can I bring my children if they have complaints?
The child may not go to the daycare if:

  • the child has one of the following complaints: cold, runny nose, sneezing, sore throat, mild cough, or increase to 38 degrees;
  • the child has a housemate with colds and fever (above 38 degrees Celsius) and / or shortness of breath.

If a child has long-term colds / hay fever, can he or she go to daycare?
If the child has hay fever or a chronic cold every year, you will recognize the complaints. The child can then simply go to school or childcare. If you are unsure whether the complaints are different from what you are used to, keep the child at home until the (new) complaints have passed.

Can I have my child tested?
Children from 0 to 12 years old with complaints related to coronavirus (cold and / or cough and / or fever) must stay at home until they are free of symptoms for 24 hours. Parents report their child’s illness to the school and / or childcare organization, which registers this.
In case of (suspicion of) coronavirus, the school and / or childcare organization reports this to the GGD department for infectious disease control. This applies if there are 3 or more children in a group with complaints of the common cold and / or cough and / or fever. If necessary, the school or childcare organization can also contact the GGD if a child has long-term complaints and is therefore not allowed to come to the school or children’s center. The GGD then conducts an investigation and, if necessary – administers tests with the parental consent.

SAFETY PRECAUTIONS

Is it possible for employees to have themselves tested for the coronavirus?
A childcare employee with at least 24 hours of coughing and / or nose colds and / or fever symptoms may be tested. Employees can contact the company doctor for a test by the regional GGD.

When should an employee come to work?
The childcare protocol indicates that staff / childminders with symptoms of cough and / or colds and / or fever above 38 degrees Celsius should stay at home and be tested for COVID-19. The employee will stay at home until the result is known. If the employee has been tested negative or is free of complaints for 24 hours, the employee can return to work.
See the childcare protocol.

How should the 1.5 meter rule be observed in childcare?

  • distance between adults: 1.5 meters
  • no distance between children 0-12 years
  • no distance between child 0-4 years and cemployee
  • distance between adults and children from 4 years: 1.5 meters as far as possible

What are the guidelines for transport by the out-of-school care to and from the schools?
From 11 May, the general principles as set out in the childcare protocol apply to transport to and from the out-of-school care. The following guidelines therefore also apply in transport:

  • It is not necessary to keep 1.5 meters between children;
  • As far as possible 1.5 meters should be kept between staff members and children older than 4 years;
  • 1.5 meters must be kept between staff members.

Just like before the corona crisis, children can be transported in a car or van. However, the driver must try to keep as far away from the children as possible, and keep 1.5 meters away from other adults.

OPENING 11 MAY

What are the consequences of the new school rhythm from May 11 for my child’s regular BSO days?
On the day that your child goes to primary school, your child can go to the BSO with which you have a contract. The number of days your child can be looked after depends on the contract you have with the BSO. When it comes to the number of hours, the number of hours in your contract is also decisive. We are in discussion with the Ministry of Social Affairs and Employment about whether the number of contract hours (and therefore the right to childcare allowance) can increase during the school days of the child during the partial opening of primary education and BSO.
The BSO can fall on other days of the week from 11 May, because childcare is in line with the days that your child goes to school. Suppose it has been contractually stipulated that the child goes to the BSO on Monday and Thursday, but the child can now go to school on Tuesday and Friday, then the child now goes to the BSO on Tuesday and Friday. As far as that is possible.

My child’s school opens for half days and my child goes to school in the afternoon. Is it possible to go to the BSO in the morning on that school day?
No, this is up to the school to solve.

Is there a maximum of the number of BSO days that may be taken from 11 May?
Yes, the maximum number of days/hours that your child can go to the BSO is determined firstly by the contract and then by the provision that children can only go to the BSO on days they actually go to school. Unless it concerns emergency care.

Can children also come to the BSO for more days than they have contractually? And if so, are these days compensated?
The number of hours that your child can be cared for depends on (the size of) the contract you have with the BSO. Unless it concerns emergency care. Extra days/hours are not compensated.

If my school opts for shorter whole days (for example through a continuous schedule), can my child go to the BSO?
In order to prevent the pick-up and return movement of parents as much as possible, schools have been called upon by the ministry to open all days during this period, using a continuous schedule so that all children are left over at noon (less traffic movements). The intention is that schools do not close earlier so that BSOs can pick up the children from school at usual times.
If the school does opt for adjusted school times, it is up to the school to bridge the time to the regular BSO time. It is possible that your school has made separate agreements about this with your child care. Please check with your school and/or child care location.

What are the guidelines when it comes to long-term nasal colds?
To prevent the spread of COVID-19, everyone with complaints of a cough and/or cold and/or fever should stay at home until the symptoms have disappeared for at least 24 hours. This also applies to children, who are therefore not allowed to come to school or childcare. However, it is not desirable that children with known chronic respiratory complaints should not be admitted to school or childcare. It is also not desirable for children with new mild respiratory complaints to leave school for a long time or to have long-term access to childcare.
If the complaints of a child as recognizable unchanged fit with a pre-existing condition (such as hay fever or asthma), the child can go to the reception. If the complaints pattern changes or new complaints arise in addition to the known complaints pattern, the child will stay at home until these new complaints have passed or the known complaints pattern has returned.
If necessary, a youth doctor or infectious disease control doctor affiliated with the GGD will assess the situation of the individual child, in consultation with parents, childcare and possibly the general practitioner or treating doctor. If there is any doubt about the cause of the complaints, the child can be tested to exclude or demonstrate COVID-19.
In a child with newly developed mild complaints, which lasts longer than a week, a test can be considered if this has consequences for the care.

GOING TO CHILDCARE

Can my child go to childcare?
Schools and after-school care (BSO) are currently designing the partial opening. The national government will continue to reimburse the parents for their own contribution for childcare, after-school care and childminder care up to the maximum hourly rate, even after 11 May. The reimbursement will continue as long as the partial opening continues.

Until what date is childcare closed?
Day care, after-school care and childminder childcare are closed until 11 May. Day care and childminder childcare will open again on 11 May. The BSO opens partly and follows the rhythm of the primary school. Children from 4 to 12 years of age whose parents have a contract with the BSO, can go to the BSO on the days that they go to school, adjusted according to the rhythm of the school. On other days they are not allowed to go to the BSO. Schools and BSO are currently designing the partial opening. The national government will continue to reimburse parents for their own contribution for day care, out-of-school care and childminder childcare up to the maximum hourly rate after 11 May. The reimbursement will continue as long as the partial opening continues.
Emergency care will continue to be available after 11 May for children whose parents work in crucial occupational groups, and who can not make do using only regular childcare.
A child cannot go to the (emergency) care if he has one of the following symptoms: colds, runny nose, sneezing, sore throat, mild cough, or increase to 38 degrees or has a housemate with colds and fever (above 38 degrees Celsius) and / or respiratory problems.

Day care and childminder childcare will reopen fully on 11 May. Can I just bring my child?
Children aged 0 to 4 years may indeed go to day care (KDV) again. And children from 0 to 12 years old go to childminder care. Note: if the child has one of the following complaints: cold, runny nose, sneezing, sore throat, mild cough, or increase to 38 degrees or has a roommate with colds and fever (above 38 degrees Celsius) and / or shortness of breath, the child may not to the childcare.

The BSO opens partially, can I just bring my child?
Children from 4 to 12 years of age whose parents have a contract with the BSO can go to the BSO on the days that they go to school, adjusted according to the rhythm of the school. On other days they are not allowed to go to the BSO.
Note: if the child has one of the following complaints: cold, runny nose, sneezing, sore throat, mild cough, or increase to 38 degrees or has a roommate with colds and fever (above 38 degrees Celsius) and / or shortness of breath, the child may not to the shelter.

How does the emergency care go after the schools half open after 11 May, whereby the BSO adapts to the rhythm of the schools?
Emergency care continues for children of parents with crucial professions and children with a vulnerable home situation. On the days that they are not assigned to go to school (and subsequently to the BSO), they can go to the school during the regular school hours for emergency care and outside the regular school hours at the BSO.

EMERGENCY CARE

When can I take my child to the emergency (child) care?
The care currently provided at schools and in childcare (without extra costs for parents), is emergency care. The purpose of the emergency care is to ensure that people in vital professional groups can continue to do their work for the society. First, persons in these professions will have to find a care solution by themselves, so their children do not have to go to care or to school.

The list of vital professional groups is not comprehensive. It does, however, provide an outline of the most important professions that keep society going. People with an indispensable service or support position (e.g. cleaning, security, ICT) in one of these vital professions can bring their children to emergency care. It is up to parents and employers to make the right choices. It is an emergency-care facility, which can only be used when other options are inadequate.

Children who show symptoms of illness are not allowed to go to emergency childcare and have to stay at home. Are you unable to organise care, and do you not work in a vital profession or in the vital infrastructure? Please discuss a solution with your employer.

Can I, as a self-employed person, take my child to childcare?
We understand the concerns of freelancers. Childcare is now only available to people with a vital profession. This means that self-employed people with a vital profession can call on childcare. Other self-employed people will have to look after their children by themselves. Unfortunately, care is not available to everyone at the moment. Choices have been made by the government cabinet to give priority to the vital functions in our society in this exceptional situation.

Do I still have to go to work when my children cannot go to day care?
Care is only available to children with parents in vital professions. Do you not work in a vital profession? Then the government strongly advises you to work at home until 28 April 2020 (if possible).

Do I work in a vital profession?
A list of vital professional groups can be found here.

Can KinderRijk ask for a statement from my employer to determine whether I have a vital occupation?
No burden of proof, such as an employer’s statement, is required from the parent. We assume that this takes place on the basis of trust and self-selection. Please refer to the list of crucial professions or vital occupations.

What if I work in a vital profession and my partner doesn’t?
The starting point is that parents in a vital professional group are able to continue to work. If in a family, one parent performs a vital profession, they are requested to look after their children by themselves where possible. If that is not possible, an appeal can be made to the school and/or child care. It is not a hard requirement that both parents work in a vital profession. Care needs to be provided so people with vital professions can continue to work.

COMPENSATION

Childcare is closed until May 11, will parents continue to receive compensation for their personal contribution after May 11?
Yes. The reimbursement will continue as long as the partial opening of primary schools and BSO continues. This means that the national government will continue to reimburse the parents for their own contribution for day care, after-school care and childminder childcare up to the maximum hourly rate, even after 11 May. You will continue to pay the invoice for child and childminder childcare. This way you can be sure of the familiar place at childcare and you will continue to receive childcare allowance.

Who is the compensation intended for?
All parents who receive childcare allowance are eligible for the reimbursement paid by the national government. This concerns both parents who do not use the emergency care and parents with a crucial profession who bring their children to the emergency care. There are no costs associated with the use of emergency shelters.
Parents who do not receive a childcare allowance, but who use a subsidized offer from the municipalities, will be reimbursed the personal contribution through the municipality. This is especially true for parents with a socio-medical indication and for parents whose children participate in pre-school education or short-term toddlers (playgroup).
During the period of partial opening of primary schools and out-of-school care, the above reimbursement from the government will continue. This means that the government will continue to reimburse the parents for their own contribution for day care, after-school care and childminder care up to the maximum hourly rate, even after 11 May.

How does the compensation scheme work when I receive childcare allowance?
The compensation scheme for the parental contribution is now in place.
The normal structure of the childcare invoice is as follows: part of the childcare costs will be reimbursed through the childcare allowance and part is for your own account, which is the personal contribution. You pay the full amount of the invoice to us, the childcare organisation.
In these ‘corona times’, the government compensates the parents’ personal contribution up to the hourly rate of the maximum contribution from the government, which is applied by the Tax Authorities. This is € 8.17 per hour for day-care centres and the toddler programme, and € 7.02 per hour for after-school care. Our hourly rate is above the maximum allowance.
KinderRijk pays the difference between the maximum compensation and the hourly rate that we charge you. This means that you will receive a full refund of the costs: part from the government in the form of a subsidy and part from us.
You do not have to ask the government for anything nor pass any information on to us. The amount that you receive from KinderRijk will be transferred to the account number that we have of you in the first week of May at the latest. The money you receive from the government will be paid by the Sociale Verzekeringsbank (SVB) into the account on which you receive your childcare allowance. You will receive a confirmation of the amount of this allowance and subsequently, the money for the period of 16 March through to 28 April 2020 will then be paid in one lump sum in June or July next. If the closure of the regular childcare location is extended after 28 April next, payment for this extended period will be made in one lump sum at a later date.

How does the compensation scheme work when I do not receive childcare allowance?
At this moment, it is not yet clear whether parents who do not receive a childcare allowance will be eligible for compensation. This group includes employees who receive a childcare allowance from their employers, e.g. expatriates, single earners without compensation from their employer and parents who, for some reason, are not eligible for a childcare allowance and who pay the costs of childcare in full by themselves. The government is investigating the possibilities and will come back to this later. The letter of intent mentions all parents, and so we assume for now that this will be resolved at a later stage.
Just like the parents who do receive childcare allowance, KinderRijk will pay you the difference between the maximum allowance and the hourly rate that we charge you.

How does the compensation scheme work when I receive municipal subsidy for childcare?
Every month you receive an invoice from KinderRijk for your personal contribution to childcare. We will reimburse this personal contribution for the period that childcare is closed. In the first week of May, we will transfer this amount to the account number that we have of you.

When can I expect the compensation?
In June, no later than July, the compensation will be paid. If it is necessary in the context of the corona measures that the childcare remains (partially) closed for longer, the period for which the reimbursement is calculated can be extended. Then it may take a little longer before the one-off payment is paid and payment will follow in July.

Do I have to contact the Tax Authorities myself to be eligible for the reimbursement?
No, parents who continue to pay childcare during the closing period will automatically receive the reimbursement through the Sociale Verzekeringsbank.
In order to pay the reimbursement as quickly as possible, a simple scheme based on information available from the Tax Authorities has been chosen, without parents having to fill in forms. In order to be able to pay before the summer, the reference date was chosen on April 6. Parents receive the reimbursement on the basis of information that is currently known to the Tax Authorities, such as the number of children, the number of childcare hours and the aggregate income. The Tax and Customs Administration passes this on to the Social Insurance Bank, which then pays the amount directly to the parents in June, at the latest in July.
Now that the childcare will partially reopen from 11 May, the period for which the reimbursement is calculated will be extended. As a result, it may take a little longer for the one-off payment to be paid and payment will probably follow in July.

How much compensation can I expect?
The amount of the reimbursement approaches the personal contribution as much as possible. The national government reimburses the part up to the statutory maximum hourly rate (€ 8.17 for childcare, € 7.02 for after-school care and € 6.27 for childminder care).
The reimbursement also depends on a number of data that are known to the Tax Authorities on the reference date of 6 April: the number of children who use childcare, the number of hours of childcare and the amount of the aggregate income. As a result, the compensation may deviate slightly from the actual personal contribution paid.

I paid more childcare than I get back, what about that?
Because the payments are based on the data known on April 6, there may be differences. The government asks for your understanding for minor deviations in the final payment.
It is possible that before that date parents had not yet communicated certain changes, such as more hours of childcare. Depending on the number of hours of childcare (more or less hours than before), they would, for example, have received a higher or lower childcare allowance. This can possibly lead to a difference in what you have paid in your own contribution and what you will receive later.
In the event of major differences, there is the option to request a review or to use the objection and appeal procedure.
In addition, the reimbursement applies up to the maximum hourly rate. If you pay a higher rate, you will get that part back from the childcare.

COSTS AND CONTRACT CHILDCARE

I work in a vital profession, which is why my child keeps going to childcare. Will I incur costs for this?
No, you don’t:

  • There are no extra costs involved. You do not have to make a (new) application or pass on any changes (e.g. because you are taking extra hours).
  • If you work in a vital profession, we need you urgently right now.
  • If you already received childcare allowance, you do not need to change anything. We ask you to continue to pay your normal invoice. There will be no extra costs when using childcare because you are working in a vital profession.

My child will be required to stay at home from 16 March, do I have to continue paying for care?
Yes you do, and therefore:

  • Please pay the entire invoice for care as you always do.
  • Do not adjust anything at the Tax and Customs Administration for your childcare allowance, this way you keep your right to childcare allowance and it will continue to be paid.
  • You therefore do not have to make any changes or stop your childcare, unless, for example, your income changes. In that case, please inform the Tax and Customs Administration.
  • You will keep your place at the childcare centre when it reopens as usual.
  • Part of the costs you incur for childcare consists of a personal contribution. You must also pay this contribution to the childcare organisation.

Do I have to continue paying my own contribution to the childcare?
Yes you do, and therefore:

  • Please pay the entire invoice for care as you always do.
  • If you do, you will retain your right to the childcare allowance and you will continue to be paid.
  • Part of the costs you incur for the childcare organisation consists of a personal contribution. You must also pay this contribution to the childcare organisation.

What to do if my income drops sharply due to the corona crisis or if I am self-employed and currently have no income?
When the income changes, you must inform the tax authorities, as you would normally do. The childcare allowance is higher with a lower income. In that case, you will receive the childcare allowance that matches your current income. Your adjustment will take effect on the first day of the following month. You can make adjustments via the Tax Authorities’ portal.

In the event of unemployment, entitlement to childcare allowance continues for up to three months after losing employment. Parents who lose their job therefore do not have to immediately remove their child(ren) from the childcare centre and give up their place at the childcare centre.

Can I cancel the contract with my day-care centre?
Yes, you can. But the government cabinet calls on parents to keep their contracts and continue to pay the bills. If you pay the invoice, you retain the right to your childcare allowance. The government will then continue to pay and you will receive compensation for your personal contribution. You also retain your place at the childcare centre. If you stop paying or cancel your contract, you will lose your childcare space, which you will probably need again after the period of closure.

If parents continue to pay and the government continues to pay childcare benefits, childcare organisations will be able to continue to provide a sufficient offering and parents can continue to work in vital professions.

Should you nevertheless decide to terminate your contract:

  • Your contract with the childcare organisation will state how and when you can terminate your agreement.
  • If you terminate your contract, your right to the childcare allowance is cancelled.
  • Notify the Tax Authorities of this change via the Allowances portal (Toeslagen).

CHILDCARE ALLOWANCE

I am at home and work fewer hours due to the coronavirus situation. Does this affect the amount of my childcare allowance? After all, the allowance depends on the numberof hours worked.
No, it will not affect anything. During the upcoming period, your hours worked will remain unchanged and the number of hours for which you are entitled to the childcare allowance will be maintained. If you lose your job, you remain entitled to a childcare allowance for up to three months after losing your job. If in the meantime you have found work, you will not lose your place at the childcare centre.

Are parents still entitled to the KOT (childcare allowance) if they make use of the new Temporary Bridging Emergency Measure for Work Retention (NOW)?
Parents who make use of NOW retain the right to a childcare allowance. They will be paid 100% of their wages. Nothing changes for these parents in that respect.

QUESTIONS

Who can I contact for any questions?
Please contact our Customer Relations Department: klantrelaties@kinderrijk.nl or 020-4260866.

You can visit Rijksoverheid.nl/coronavirus. On this website you will find the most up to date information.
You can also contact the BelastingTelefoon (Tax Line, 0800-0543) for any questions. Please bear in mind that the waiting time will be longer than usual.