Requesting an additional day
You can occasionally request an extra day of childcare. You do this via the parent app/web portal. A fee will be charged for the extra day. Of course, this is only possible if the group size, the professional strength-child ratio and group composition allow this.
Is your child ill, are you going on holiday or is your child not coming to daycare for another reason? It is possible to report your child absent via the parent app/web portal. We kindly ask you to report your child’s absence by 6.30pm the day before, if possible.
Good to know!
- Reporting absence or requesting a childcare day can be done up to 12 weeks in advance.
- Absence is not deducted from the invoice.
- The request for childcare will not be granted earlier than 30 days in advance. You can indicate an expiry date for your application with the application.
- If you have deregistered your child for his/her childcare day of which you later think you need it, you will have to request this day again.