{"id":2933,"date":"2021-10-18T15:34:20","date_gmt":"2021-10-18T13:34:20","guid":{"rendered":"http:\/\/www.kinderrijk.nl\/ouderapp\/"},"modified":"2026-03-10T11:01:46","modified_gmt":"2026-03-10T10:01:46","slug":"parentapp","status":"publish","type":"page","link":"https:\/\/www.kinderrijk.nl\/en\/parentapp\/","title":{"rendered":"Parent App"},"content":{"rendered":"<section id=\"page-header-visual-v2-block_319b4897cf997f087fd8491d99b6994c\" class=\"block-page-header-visual-v2 \">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-xl-6\">\n                <div class=\"inner\">\n                                            <div class=\"image expand-left\">\n                                                    <\/div>\n                        <div class=\"image\">\n                                                    <\/div>\n                                                        <\/div>\n            <\/div>\n            <div class=\"col-12 col-xl-6\">\n                <div class=\"content\">\n                    <div class=\"acf-innerblocks-container\">\n\n<h1 class=\"wp-block-heading has-pink-color has-text-color\">Parent App<\/h1>\n\n\n\n<p>KinderRijk\u2019s parent app allows you to stay up to date on your child&#8217;s activities during care. We send photos, videos and messages to give you an impression of your child\u2019s activities and adventures during a day at KinderRijk. This way, you stay involved in your child\u2019s care and never miss a special moment.<\/p>\n\n<\/div>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>    \n<\/section>\n\n<section id=\"section-block_f474f4b8a168487dcd31c1a4f29e79c0\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container text-col position-relative padding-top-100 padding-bottom-100\">\n        <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-pink-color has-text-color\">Tune in to your child&#8217;s care day through our app<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-pink-color has-text-color\">The benefits at a glance:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stay up to date anywhere, anytime!<\/li>\n\n\n\n<li>Track your child&#8217;s developments in a digital notebook<\/li>\n\n\n\n<li>Receive photos of your child directly<\/li>\n\n\n\n<li>Send and receive messages regarding your child<\/li>\n\n\n\n<li>Read the latest news<\/li>\n\n\n\n<li>Report your child&#8217;s absence by yourself, e.g. in case of illness or holidays<br><\/li>\n<\/ul>\n\n\n\n<p>We believe that personal contacts with the parents are essential and communication through our app will therefore not replace these contacts. At most, contact moments are added.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-pink-color has-text-color\"><strong>Download the parent app!<\/strong><\/h2>\n\n\n\n<p>You can download the parent app from the App Store (iOS) or the Google Play Store (Android) under the name Konnect ParentApp.<\/p>\n\n\n\n<p>Would you prefer to view all your child&#8217;s information on a PC or laptop? Of course you can! Please go to the parent portal at <a href=\"https:\/\/kinderrijk.ouderportaal.nl\">https:\/\/kinderrijk.ouderportaal.nl<\/a>.<\/p>\n\n\n\n<p><em>How do you log in (for the first time)?<\/em><\/p>\n\n\n\n<p>Logging into the parent app or parent portal is simple and easy. Earlier, you received an e-mail (sender is noreply@ouderportaal.nl) containing your username (e-mail address) and an activation link to set your password. You can log in after setting a password.<\/p>\n\n\n<section id=\"section-block_a6ce1b429b435d50a68f175f0ce1c302\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container  position-relative padding-top-0 padding-bottom-0\">\n        <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-pink-color has-text-color\">Parentapp<\/h2>\n\n\n\n<p>After installing the app, enter the details below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&lt;your domain&gt;: kinderrijk.ouderportaal.nl<\/li>\n\n\n\n<li>login name: this is your e-mail address<\/li>\n\n\n\n<li>password: enter your password here<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h2 class=\"wp-block-heading has-pink-color has-text-color\">Parentportal<\/h2>\n\n\n\n<p>Go to <a href=\"https:\/\/kinderrijk.ouderportaal.nl\">https:\/\/kinderrijk.ouderportaal.nl<\/a> and enter your username (e-mail address) and password.<\/p>\n<\/div>\n<\/div>\n\n<\/div>    <\/div>\n    <\/section>\n\n\n<h3 class=\"wp-block-heading has-pink-color has-text-color\">Useful to know <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forgot your password? Then click on &#8216;forgot password&#8217; and a new password will be sent to you.<\/li>\n\n\n\n<li>If we have both parents&#8217; e-mail addresses, each parent will receive an e-mail with his\/her username and an activation link to set the password. Both parents can therefore download the parent app, however, they will need to use different e-mail addresses.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"http:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492-1024x683.jpg\" alt=\"\" class=\"wp-image-1641\" srcset=\"https:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492-1024x683.jpg 1024w, https:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492-300x200.jpg 300w, https:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492-768x512.jpg 768w, https:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492-1536x1024.jpg 1536w, https:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2021\/12\/3J7A1492.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>    <\/div>\n    <\/section>\n\n<section id=\"section-block_a6ce1b429b435d50a68f175f0ce1c302\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container  position-relative padding-top-0 padding-bottom-0\">\n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-pink-color has-text-color\"><strong>Photos<\/strong><\/h2>\n\n\n\n<p>The parent app allows you to stay up to date on your child&#8217;s activities at childcare through photos. The photos of your child are also shared using the parent app with the parents of the other children in the photo, where you primarily see the photos of your own child.<\/p>\n\n\n\n<p>Parents have the option of downloading photos through the parent app. We ask you to be ethical with the photos if they also show other children. Bear in mind that another parent may object to you publishing photos of his or her child; please do not do this uninvited. The fact that no links are provided to social media within the parent app and the parent portal is a conscious choice. It is therefore not possible to post photos directly to Facebook, for example.<\/p>\n\n<\/div>    <\/div>\n    <\/section>\n\n<section id=\"section-block_a6ce1b429b435d50a68f175f0ce1c302\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container  position-relative padding-top-0 padding-bottom-0\">\n        <div class=\"acf-innerblocks-container\">\n\n<section id=\"featured-items-card-block_6129ee95e632625ad35fca0a93391f6f\" class=\"block-featured-items-card \">\n    <div class=\"row\">\n                                    <div class=\"col-12 col-lg-4\">\n                    <div class=\"card\">\n                                                <div class=\"card-body\">\n                            <h3 class=\"card-title\">Useful to know<\/h3>                            <p class=\"card-text\"><p>-Unable to download photos from the app? This is most likely due to your phone&#8217;s settings. You need to allow access to mobile data in the relevant settings.<br \/>\n-The photos are &#8216;tagged&#8217; so you can see which children and\/or staff are in the photo. By clicking on &#8216;details&#8217; at the bottom of the photo, you can see which other children and\/or staff members are in the photo.<br \/>\n-Children who cannot be photographed are marked in the app in such a way that it is clear that there is no photo permission and these cannot be &#8216;tagged&#8217;.<br \/>\n-The parent app provides a photo-book application From Madelief. This allows you to very easily create a photo book from your child&#8217;s very best photos. <\/p>\n<\/p>                                                    <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"col-12 col-lg-4\">\n                    <div class=\"card\">\n                                                <div class=\"card-body\">\n                            <h3 class=\"card-title\">Safety first<\/h3>                            <p class=\"card-text\"><p>Parents highly value their child\u2019s privacy, and rightly so. They do not appreciate it to come across unsolicited information and photos of their son or daughter on the internet. The provider of the parent app provides a safe and secure environment to share information with parents. In developing the parent app, they have set high security requirements. As a result, we, as an organisation, decide which parents and staff have access to which information. In addition, all data is stored securely.<\/p>\n<p>Any further questions about our parent app? Take a look at the frequently asked questions Department on 020 &#8211; 426 08 66 or kindplanning@kinderrijk.nl.<\/p>\n<\/p>                            <a href=\"http:\/\/www.kinderrijk.nl\/en\/frequently-asked-questions\/\" class=\"link\">Frequently asked questions<\/a>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"col-12 col-lg-4\">\n                    <div class=\"card\">\n                                                <div class=\"card-body\">\n                            <h3 class=\"card-title\">Permission<\/h3>                            <p class=\"card-text\"><p>In the parent app, you can indicate whether or not you give permission to use visual material (photos\/videos) of your child. You can read more about this in our\u00a0 <a href=\"http:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2026\/03\/Policy-on-visual-material-KinderRijk-2026.pdf\" target=\"_blank\" rel=\"noopener\">Policy on visual material<\/a>.<\/p>\n<\/p>                                                    <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n<\/section>\n<\/div>    <\/div>\n    <\/section>\n\n<section id=\"section-block_8e3a3d9e7e6f1cfb836e2f95d370e91c\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container  position-relative padding-top-0 padding-bottom-100\">\n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Reporting absence<\/h2>\n\n\n\n<p>If your child is unable to come to childcare due to illness, a holiday or any other reason, you can easily report his or her absence through the parent app. The educational staff members of the group will receive the cancellation immediately and are therefore aware of your child&#8217;s absence. Really handy, as you no longer need to e-mail or call.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Useful to know<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Absence can be reported up to 12 weeks in advance.<\/li>\n\n\n\n<li>Absence will not be deducted from the invoice.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>    <\/div>\n    <\/section>\n\n<section id=\"section-block_1e179c7e51f9075e8fad2aa007e17661\" class=\"block-section  margin-top-0 margin-bottom-0 bg-color-\" style=\";\">\n    <div class=\"background\">\n                <div class=\"bg-color\" style=\"background-color:\"><\/div>\n            <\/div>\n    <div class=\"container  position-relative padding-top-0 padding-bottom-0\">\n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Frequently asked questions about the parent app<\/h2>\n\n\n\n<p>If you have a question about the KinderRijk parent app, see if it is listed below. If your question is not listed, please do not hesitate to contact the Child Planning Department via <a href=\"mailto:kindplanning@kinderrijk.nl\">kindplanning@kinderrijk.nl<\/a> or 020 &#8211; 426 08 66. We are happy to help you on your way!<\/p>\n\n\n\n<section id=\"faq-block_b4bc349e633d58eab9e788108ccbdc74\" class=\"block-faq tab-deeplinking advanced \">\n\n    <div class=\"visual\"><div><\/div><\/div>\n\n    <div class=\"acf-innerblocks-container\"><\/div>\n\n    <div class=\"d-none d-lg-block\">\n        \n                    <div class=\"tab-content active\" id=\"tab0\">\n                                    <div class=\"accordion\" id=\"accordion1958085947\">\n                                                                        <div class=\"row gx-5\">\n                            <div class=\"col-12 col-xl-6\">\n                                                                                                    <div class=\"accordion-item\">\n                                        <h5 class=\"header\">What can I do with the parent app?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>You can use the app to receive photos and messages about your child&#8217;s experience, newsletters and practical information about the location and KinderRijk in general. You can also report your child&#8217;s absence or send a message to the group staff. Is your child in after-school care? If so, you can easily use the app to view the (holiday) activity programme.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">I am experiencing problems with the parent app. What can I do?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>In this case, we advise you to uninstall and reinstall the app. You may still be working with an older version of the app. It may also help to update the operating system of the device the app is running on. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If this doesn&#8217;t help, you can always contact the child planning department at 020 \u2013 426 08 66.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">How can I change notifications?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Throughout the day, you will automatically receive a notification when new events of your child at the nursery occur. Which notifications you receive can be adjusted per section. To change the notifications, go to &#8216;Account&#8217; in the app and choose &#8216;Notifications&#8217;. Here, you can indicate whether you want to receive a push notification and\/or an email notification or no notification at all.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">How do I receive a login account?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Six weeks before your child&#8217;s placement, you will automatically receive an e-mail (sender is noreply@ouderportaal.nl) containing your username (e-mail address) and an activation link for setting your password. The activation link is valid for seven days, so please do not activate your account too late. If the link is no longer valid, you can click on &#8216;Forgot password&#8217; and you will receive a new link which you can use to activate your account.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">I have not received an e-mail with login details. What can I do?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>If you have not received an email with login details, please check your spam box first. If you find the email there, add the sender to &#8216;safe senders&#8217;. That way you won&#8217;t miss out on important information in the future. If the e-mail is not in your spam-box either, then your e-mail address is probably not properly registered in our customer system. In that case please contact the Child Planning department at <a href=\"https:\/\/kinderrijk.sharepoint.com\/sites\/ProjectnieuwewebsiteKinderRijk\/Gedeelde%20documenten\/General\/Vullen\/Engelse%20content%20voor%20Juist\/kindplanning@kinderrijk.nl\">kindplanning@kinderrijk.nl <\/a>or 020 4260866.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">I forgot my password. How do I request a new password?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Have you forgotten your password? Use the button &#8216;forgot password&#8217; on the app or in the parent portal to request a new one.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">I can&#8217;t log in, what could be the problem?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Go through the following steps:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>1. Have you forgotten your password? Go to kinderrijk.ouderportaal.nl. Click on &#8216;forgot your password&#8217; and enter the requested information. The system will automatically send an e-mail with instructions to the e-mail address that is linked to the user name known in our system.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>2. Are you using an old browser? The portal works best with Chrome or Firefox.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>3. There should be no spaces in the username or password.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Still unable to log in after going through the above steps? Please contact the Child Planning department at <a href=\"https:\/\/kinderrijk.sharepoint.com\/sites\/ProjectnieuwewebsiteKinderRijk\/Gedeelde%20documenten\/General\/Vullen\/Engelse%20content%20voor%20Juist\/kindplanning@kinderrijk.nl\">kindplanning@kinderrijk.nl <\/a>or 020 4260866.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">My partner and I would both like to create an account. Is this possible?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Yes it is, as long as you each have your own email address and have registered with both these email adresses. You can then log in under your own account. Is one of you not yet registered with a personal email address? Please email <a>kindplanning@kinderrijk.nl<\/a> or call the Child Planning department at <a href=\"http:\/\/020 - 426 08 66\">020 &#8211; 426 08 66<\/a> to add an email address.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Where can I view my data?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Under &#8216;Account&#8217; in the app, you will find personal information about you and your child(ren) and account-management functions. Would you like to see how many points you have received for absence, view invoices or annual statements, or change notifications? These aspects can be found here too.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                    <\/div><div class=\"col-12 col-xl-6\">                                                                    <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Where can I find KinderRijk&#8217;s contact details?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Under &#8216;Location&#8217; in the app, you will find the details of your KinderRijk location. From this screen, it is possible to contact the location directly by phone. You can do this by clicking on the pink telephone button.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Can I also download the diary?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Yes, you can. You can download the diary through the parent portal: <a href=\"https:\/\/kinderrijk.ouderportaal.nl\">https:\/\/kinderrijk.ouderportaal.nl<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When your child leaves our care, you have eight weeks to download photos and the diary.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">What is KinderRijk&#8217;s photography policy?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Photos of your child are shared through the parent app with the parents of children whom your child is on the photo with, and where you primarily see the photos of your own child. A conscious decision was made not to make any links to social media. It is therefore not possible to post photos directly on Facebook for example. In the parent app, you can give permission yourself for the use of visual material (photos\/videos) of your child. <a href=\"http:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2026\/03\/Policy-on-visual-material-KinderRijk-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Here you can read what this consent means<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">As a parent, can I adjust permissions and\/or statements by myself?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Changing permissions and\/or statements is an important aspect that must be handled with care, and therefore you can update this yourself in the parent app. The staff in your child\u2019s group receive a notification when you change a permission and\/or statement.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Why do I not receive an immediate response to my post?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>The care for the children always takes priority over answering messages received on the parent app. Of course, we always do our best to respond in a timely manner when the situation calls for it. If you have an urgent message or there is an emergency, it is best to call us.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">How about my child&#8217;s privacy?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>Your child\u2019s privacy of your child is essential to us. Privacy is guaranteed in the parent app and the parent portal. You will only see the data of your own child. The security of all data and internet traffic is organised in the same way as, for example, internet banking. Read more about privacy at KinderRijk in our <a href=\"http:\/\/www.kinderrijk.nl\/wp-content\/uploads\/2023\/08\/KinderRijk-Privacy-Regulations-2023.pdf\">privacy policy.<\/a><\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Is the parent app safe?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>The provider of the parent app provides a secure and protected environment to share information with parents. During the development of the parent app, they have set high standards for security. This allows us to determine which parents and staff members have access and to what information. In addition, all data is securely stored.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item\">\n                                        <h5 class=\"header\">Can I disable certain functions for one of the parents?<\/h5>\n                                        <div class=\"collapse\">\n                                            <div class=\"content\">\n                                                <!-- wp:paragraph -->\n<p>In case of co-parenting, it is possible to block viewing invoices and the annual statement for the non-contract parent. For all other parts of the parent app, it is not possible to make a distinction in rights between parents within the account. Both parents always have equal rights in the system.<\/p>\n<!-- \/wp:paragraph -->                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                                                <\/div>\n                        <\/div>\n                                            <\/div>\n                                            <\/div>\n            <\/div>\n\n    <\/section>\n\n\n<\/div>    <\/div>\n    <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1059,976,991,1225,1063,1036","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-2933","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Parent App - KinderRijk<\/title>\n<meta name=\"description\" content=\"Via de ouderapp van KinderRijk blijf je op de hoogte van alle belevenissen van je kind tijdens de opvang. 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